You have published invoices on AutoEntry, but they have not moved across to Sage 50 within a reasonable time frame.
This integration works through the AutoEntry Sync App. There are some issues that can arise when publishing that are unique to this software.
Sync App Desktop Service is Not Running
The most common issue would be that the Sync App service is not running. To check if your Sync App service is running:
Go to your company's Integrate page.
Here, the status of your Desktop Sync Service will be shown as either Running or Not Running.
Sync App Desktop Service is Running
If your Sync App service is running but your invoices are still not publishing, please ensure that you have not clicked the Re-Sync button after publishing your invoices. Clicking Re-Sync prevents them from moving across to Sage.
Check the Integration Status on your company list also, on either the AutoEntry website or the AutoEntry Sync App itself. If there is an error showing here, this will prevent invoices from publishing.
Most of these error messages will indicate what needs to be done to resolve, however if you are unsure you can send our Support team a message by clicking on the blue chat bubble in the bottom right corner of the screen!
Apr 27, 2023, 07:00 AM