You are seeing the below error message when attempting to integrate a new company via the AutoEntry Sync App.
Sage 50 users.
This is typically caused by your Sync App not being up to date.
To resolve this, the first thing you should do is ensure your desktop sync app is fully updated using these steps.
If it is already up to date, please try these steps:
Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.
Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.
Select End Task on both.
Open the Sync App again and ensure you are able to view your company list.
If you are still seeing the error after completing these steps, please contact our Support team for further guidance!