The below error can sometimes appear when you integrating a new company with Sage 50:

If you are seeing this 'Application closing...' error, the first thing you should do is ensure your desktop sync app is fully updated using these steps.

If it is already up to date, please try these steps:

  1. Open your PC's Task Manager, select 'More details' if it is showing the minimised view, and click on the 'Processes' tab

  2. Click on 'OCRex.Desktop.AutoEntry.Client' & 'AutoEntry.Service'

  3. Select 'End Task' on both

  4. Open the Sync App again and ensure you are able to view your company list

If you are still seeing the error after completing these steps, please contact our Support team for further guidance!

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