The user is receiving the below error message on their company's integration status, preventing them from publishing invoices.
Someone else is already using the program under this name. Please use a different user name or try again later. ID: E35
Sage 50 Canada users.
If you are seeing this error it is due to you not being logged into the sync app with a user name that is currently being used by Sage 50.
To clear this error, please do the following:
Ensure that Sage Drive is paused.
If you are a user of Sage Pro, this program should be closed whenever you are interacting with AutoEntry.
Enable multi-user mode in Sage.
For the integration to work appropriately, Sage 50 must used in multi-user mode. We suggest creating an additional user with a password assigned within Sage 50 Canada that will only be used by the AutoEntry Sync App. If you need guidance on setting this up, please follow Step 1 here.
Once all of these steps have been completed, re-sync your company data, and the error should clear. When it has cleared, you can unpublish and republish any affected invoices!
Feb 13, 2023, 9:49 AM