⚠️ Current Incident
An issue has been identified with the Sage Accounting Bank Statement export facility (the status was remaining as "Sage checking export" and data would not export to Sage Accounting). We have taken the facility offline whilst we look to resolve the issue; in the meantime instead of using this export facility please perform a manual download from AutoEntry/re-upload into Sage Accounting (see help article here).
AutoEntry uses a number of notifications to warn you of possible duplicate transactions being exported to SBCA. If these warnings or notifications are ignored or over-ridden, it will likely result in duplicate transactions in your accounts.
Please note AutoEntry can only recognise duplicates in data exported from AutoEntry. It will not recognise duplicate data for transactions that already exist in SBCA whether manually entered or resulting from a bank feed inserting data.
1 - Duplicate check on Uploaded Statements
Of course, our standard duplicate checks remain on files uploaded to AutoEntry for extraction. Where files are recognised as a duplicate they can be found in the rejected tab in the Bank Statement folder.
2 - Exporting previously exported data
When selecting the dates of transactions to export, those dates which have already been exported from AutoEntry are highlighted with blue italics:
These dates can still be selected and exported if required but in case of accidental selection, a warning will appear on the confirmation page too:
Please note again if the account in AutoEntry has been relinked to another bank account in Sage, the previously exported data warnings as above (either in the calendar or popup notifications) will not show as that data has not yet been exported to the newly linked bank account.
3 - Duplicate warning in Export History
If transactions are exported that match the dates of data already in Sage, it will also be noted with a warning under the export history to check for any potential duplicates: