When you try to integrate AutoEntry with Sage 50 Accounts, you may see the following error in your Sync App, or under your company's Integration Status.
Connection to the company could not be established. Sage 50 is not installed on this machine, or the libraries required to access Sage 50 company files are not properly installed.
Update the Sync App
If you've updated your Sage 50 account, you need to make sure you update the Desktop Sync App to the latest version. You also need to refresh the connection with the company for the integration to work properly.
Update your Desktop Sync app to the latest version.
📎NOTE: You don't need to uninstall the app, just update it.
Disconnect the company from the Sync App.
Close Sage 50 and reopen it.
📎NOTE: This may be necessary if you've recently updated your Sage account to a newer version.
Reconnect the company.
Click Refresh at the top of the screen within the Sync App.
📎NOTE: This may be necessary if the error doesn't clear.
Are you running the Sync App in the correct mode?
If your the Sync App is not running in the correct mode and not located on the correct device, it won't be able to find the company filepath.
Filepath is on a Local Network (C Drive)
Your Sage company filepath is on a C drive, but you've not installed Sage 50 Accounts on the computer you first installed the Sync App on. You need to make sure the Sync App is running as a Service.
📌TIP: If it is already a Service application, ensure that your Sage 50 application is also installed on the computer you're using to run the Sync App.
Filepath is on a Shared Network
The filepath of your Sage 50 Accounts company is on a shared network, but the Sync App can't access it via the computer you first installed the Sync App on
If you're seeing this error and your Sage company's filepath is on a shared network, (D, E, S, F drive etc.) you will need to change your Sync App's start-up type to a Console application.
Visit our article for more details on how to change the Sync App mode.