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Sync App Connection Status stuck on 'Connection in progress.'

What to do if your company's connection status on the AutoEntry Desktop Sync App is stuck on 'Connection in progress.'

Oliver Cook avatar
Written by Oliver Cook
Updated over 3 weeks ago

When you're trying to integrate a company via the AutoEntry Desktop Sync App, you may see a 'Connection in progress' message get stuck on loading.

This issue is typically caused by the Sync App desktop service being accessed over a slow network.

This is easy to fix.

  1. Open your PC's Task Manager.

  2. Click the Processes tab.

    📌TIP: You may need to select More details first if it is showing the minimised view.

  3. Select the following:

    • OCRex.Desktop.AutoEntry.Client

    • AutoEntry.Service

  4. Select End Task on both.

    Processes tab in Task Manager highligting OCRex.Desktop.AutoEntry.Client and AutoEntry.Service

  5. Open the Sync App again and ensure you can view your company list.

  6. Re-attempt the integration.

📌TIP: For a full guide on integrating your company via the AutoEntry Desktop Sync App, click on the relevant software below.

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