When you are trying to integrate a company via the AutoEntry Desktop Sync App, you may see a 'Connection in progress' message get stuck on loading.
This issue is typically caused by the Sync App desktop service being accessed over a slow network.
This is easy to fix.
Open your PC's Task Manager.
β
Select More details if it is showing the minimised view, and click on the Processes tab.
β
βClick on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.
Select End Task on both.
βOpen the Sync App again and ensure you can view your company list.
Re-attempt the integration.
πTIP: For a full guide on integrating your company via the AutoEntry Desktop Sync App, click on the relevant software below.