After you upload your document, it will show in the Activity tab under the Uploaded folder. The status will show as 'Queued for Processing' until its "Ready".

The processing time will vary.

After you upload a file, the status will show as 'Queued for Processing' on the Activity screen.

This means the upload was successful and the processing will begin shortly.

AutoEntry processes 80% of all Purchases/Bills, Sales Invoices, Expenses and Supplier statements within 10 to 120 minutes. It processes 80% of Bank statements within 30 to 240 minutes. While processing times can vary, most documents are ready toward the lower end of these time ranges.

Factors such as file size (larger files take longer to process), scan quality (poorly scanned documents slow down recognition), and server load (high volumes of concurrent uploads) may significantly affect processing times.

Larger batch uploads of invoices or statements can take longer than 24 hours to process. Uploads of Excel or Word documents can take up to 24 hours.

See our Recommended Scanner Settings and Pen Marks and Handwriting on Documents articles to ensure the best turnaround times possible.

If your document is still in 'processing' status after this timeframe, contact our Customer Support team.

It is recommended to wait up to 24 hours before contacting support as most files will complete processing within that time.

This message means that your file is in the final stage of processing, where credits are being deducted from your balance.

This typically only takes a few minutes, and the files will then transfer automatically to your Inbox.

If there isn’t enough credit, the file won't transfer to the Inbox. You'll need to purchase credits or contact support to cancel the file.