There are a few common reasons why your invoices will not auto-publish:
The file must be ready and in the Inbox first to be able to publish. It will not move to the inbox if there is not enough credit or if the file was rejected.
If its ready and in the Inbox, you need to make sure the settings and fields are correct.
If all the necessary fields are correct, the invoice won't publish if there's an integration error.
No credit
If the credit balance is zero, the file will not publish. Check the credit balance on your account and add the necessary credits to release the file. You must be the billing owner of the company to be able to add credits.
The supplier name does not match supplier account
The auto-publish function is switched on per supplier. If the supplier name extracted from an invoice does not match closely enough to the name given the correlating supplier account, this supplier account will not be able to be assigned automatically.
For example, if the supplier name was extracted as 'AutoEntry' but the supplier account created is named 'AE'.
To resolve this, you can edit the supplier name.
The VAT amount extracted does not match the remembered VAT code
There must be remembered settings saved for a supplier in order to auto-publish their invoices. Remembered settings/codes are assigned based on matching the VAT amount extracted to the remembered VAT code. If these do not match, remembered settings/codes cannot be assigned and invoice will not publish automatically.
Issues with your integration
If there is an issue with the integration to your accounting software, such as an error message being displayed on the integration status, invoices will not be able to publish or auto-publish. Once this issue is resolved, these invoices will need to be republished.
Sage 50/QuickBooks Desktop
As both Sage 50 and QuickBooks Desktop are integrated through the AutoEntry Desktop Sync App, the sync app service needs to be running at the time of publishing. If the sync app service is not running during this time, publishing/auto-publishing will not commence. For this reason, we do not recommend switching on the auto-publish function if your company is integrated with Sage 50 or QuickBooks Desktop.
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Check all the errors causing an invoice not to publish: Invoices not publishing to my accounting software