Why aren't my auto-published invoices posting to my accounting software?
Below are the most common reasons why the auto-publish function may not have worked:
The supplier name does not match supplier account
The auto-publish function is switched on per supplier. If the supplier name extracted from an invoice does not match closely enough to the name given the correlating supplier account, this supplier account will not be able to be assigned automatically. For example, if the supplier name was extracted as 'AutoEntry' but the supplier account created is named 'AE'.
The VAT amount extracted does not match the remembered VAT code
There must be remembered settings saved for a supplier in order to auto-publish their invoices. Remembered settings/codes are assigned based on matching the VAT amount extracted to the remembered VAT code. If these do not match, remembered settings/codes cannot be assigned and invoice will not be auto-published.
Issues with your integration
If there is an issue with the integration to your accounting software, such as an error message being displayed on the integration status, invoices will not be able to publish or auto-publish. Once this issue is resolved, these invoices will need to be republished.
Sage 50/QuickBooks Desktop
As both Sage 50 and QuickBooks Desktop are integrated through the AutoEntry Desktop Sync App, the sync app service needs to be running at the time of publishing. If the sync app service is not running during this time, publishing/auto-publishing will not commence. For this reason, we do not recommend switching on the auto-publish function if your company is integrated with Sage 50 or QuickBooks Desktop.