When you are integrating a company via the AutoEntry Desktop Sync App, the Connection in progress message gets stuck loading.
Sage 50 users.
QuickBooks Desktop users.
This issue is typically caused by the sync app desktop service being accessed over a slow network.
To resolve this, please do the following:
Open your PC's Task Manager, select 'More details' if it is showing the minimised view, and click on the 'Processes' tab.
Click on 'OCRex.Desktop.AutoEntry.Client' & 'AutoEntry.Service'.
Select 'End Task' on both.
Open the Sync App again and ensure you are able to view your company list.
Re-attempt the integration.
For a full guide on integrating your company via the AutoEntry Desktop Sync App, please click the link below for your corresponding accounting software: