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Sync App Connection Status stuck on 'Connection in progress.'
Sync App Connection Status stuck on 'Connection in progress.'
The steps you should follow when your company's connection status on the AutoEntry Desktop Sync App is stuck on 'Connection in progress.'
Emma Carroll avatar
Written by Emma Carroll. Updated over a week ago

Symptom

When you are integrating a company via the AutoEntry Desktop Sync App, the Connection in progress message gets stuck loading.

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.

Cause

This issue is typically caused by the Sync App desktop service being accessed over a slow network.

Resolution

To resolve this, please do the following:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.

  4. Open the Sync App again and ensure you are able to view your company list.

  5. Re-attempt the integration.

Additional Information

For a full guide on integrating your company via the AutoEntry Desktop Sync App, please click the link below for your corresponding accounting software:

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