Symptom

When you are integrating a company via the AutoEntry Desktop Sync App, the Connection in progress message gets stuck loading.

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.

Cause

This issue is typically caused by the sync app desktop service being accessed over a slow network.

Resolution

To resolve this, please do the following:

  1. Open your PC's Task Manager, select 'More details' if it is showing the minimised view, and click on the 'Processes' tab.

  2. Click on 'OCRex.Desktop.AutoEntry.Client' & 'AutoEntry.Service'.

  3. Select 'End Task' on both.

  4. Open the Sync App again and ensure you are able to view your company list.

  5. Re-attempt the integration.

Additional Information

For a full guide on integrating your company via the AutoEntry Desktop Sync App, please click the link below for your corresponding accounting software:

Did this answer your question?