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Invoices not publishing to Sage 50 UK&I

Common reasons why your published invoices don't show in Sage 50 UK&I.

Oliver Cook avatar
Written by Oliver Cook
Updated this week

If you're integrated with Sage 50 and the invoices you published don't show in your Sage 50 accounts, this can be because of the following:

  • There is a publishing error

  • The Sync App service isn't running

  • File path in AutoEntry and Sage 50 Accounts doesn't match

  • You clicked the Re-Sync button right after publishing

Make the checks below.

Are there any publishing errors in the Inbox?

In the Inbox of the Purchases folder, check for any publishing errors.

If there’s no publication error, move on to the next check.

Is the Sync App Service running?

The most common issue would be that the Sync App service isn’t running. To check if your Sync App service is running:

  1. Go to your company's Integrate page.

    Integrate option within AutoEntry.

  2. Here, the status of your Desktop Sync Service will either show Running or Not Running.
    ​

    Status showing as 'Not Running'.

Sync App Desktop Service is 'Not Running'

  1. Restart the Sync App.

  2. Unpublish and republish any invoices that have not yet been transferred to Sage 50 Accounts.

Sync App Desktop Service is 'Running'

If your Sync App service is running but your invoices are still not publishing check the Integration Status on your company list, on either the AutoEntry website or the AutoEntry Sync App itself.

If there’s an error showing here, this will prevent the invoices from publishing. Search the error in our knowledgebase for steps to resolve it.

If there's no error, move on to the next check.

Is the file path correct?

Check the file path in Sage 50Accounts and in AutoEntry and make sure they're the same:

  1. Open Sage 50 Accounts and log into the relevant company.

  2. On the menu bar, click Help, then click About.

  3. In the Program Details area, check the file path location under Data Directory.

    Example of file path: C:\ProgramData\Sage\Accounts\2020\Company.000

  4. In AutoEntry, go to the Integrate page. Make sure the file path in your Integrate page reflects the file path in your Sage 50 account.

If your company's file path isn't correct in the AutoEntry Integrate page, disconnect and reconnect the Sync App to update the filepath.

Did you click the Re-sync Data button?

Remember the Re-sync Data button is to sync the data from your accounting software to AutoEntry, such as contacts, suppliers, customers, categories etc. It's not for syncing invoices from AutoEntry.

Read more

If you click the Re-sync button while the invoices are publishing, this will stop the process. You need to unpublish and republish the invoices.

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