You’ve published invoices on AutoEntry, but they haven’t moved across to Sage 50 within a reasonable time frame.
Sage 50 integration works through the AutoEntry Sync App. Some issues can arise when publishing that’s unique to this software.
Is the Sync App Desktop Service running?
Is the Sync App Desktop Service running?
The most common issue is when the Sync App service isn’t running. To check if your Sync App service is running:
Go to your company's Integrate page.
Here, the status of your Desktop Sync Service will either show Running or Not Running.
Sync App Desktop Service is 'Not Running'
If your Sync App isn’t running, follow these steps to restart it and then republish the invoices.
Unpublish and republish any invoices that have yet to move across to Sage 50.
Sync App Desktop Service is Running
If your Sync App service is running, make sure that you haven’t clicked the Re-Sync button after publishing your invoices. Clicking Re-Sync prevents them from moving across to Sage.
Check the Integration Status on your company list also, on either the AutoEntry website or the AutoEntry Sync App itself. If there’s an error showing here, this will prevent the invoices from publishing.
Is the file path correct?
Is the file path correct?
Check the file path for that company in Sage 50. If you need help on how to check this, contact Sage 50 US support. Then compare it with the file path showing within the Integrate page in AutoEntry.
For example: C:\ProgramData\Sage\Accounts\2020\Company.000
If you notice that your company's file path isn't correct in AutoEntry, update the filepath.
Most of these error messages will indicate what you need to do to resolve them. If you’re unsure, contact our Support team by clicking the blue chat bubble in the bottom-right corner of the screen.