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Invoices not publishing to Sage 50

Troubleshoot invoices that don't publish from AutoEntry to Sage 50.

Written by Oliver Cook

If your published invoices don't appear in Sage 50, check each section below in order.

Common causes include:

  • Publishing errors

  • The AutoEntry Sync App isn't running

  • An integration error

  • An incorrect Sage 50 data path

  • Selecting Re-sync Data while invoices are publishing

  • An outdated version of the AutoEntry Sync App

Check for publishing errors

Open the Purchases inbox and check whether any invoices show a publishing error.

If you find an error, resolve it before you try to publish the invoices again.

If there aren't any publishing errors, continue to the next section.

Check that the Sync App is running

  1. Open the Integrate page.

  2. Check the Desktop Sync Service status.

The status shows either Running or Not Running.
​

Status shows Not Running

Restart the Sync App, then unpublish and republish the invoices.

Status shows Running

If the Sync App is running, check the integration status for the company in either:

  • AutoEntry

  • the AutoEntry Sync App

If an integration error appears, resolve that error before publishing the invoices again.

If there isn't an integration error, continue to the next section.

📎NOTE: Make sure the computer shown on the Integrate page matches the computer running the AutoEntry Sync App.

Check your Sync App version

Using an outdated version of the AutoEntry Sync App can prevent invoices from publishing.

  1. Open the Sync App.

  2. Check the installed version.

  3. Compare it with the latest available version.

  4. Install the latest version if an update is available.

  5. Publish the invoices again.

Check the Sage 50 data path

Compare the Sage 50 company data path with the path shown on the Integrate page in AutoEntry.

EXAMPLE: C:\ProgramData\Sage\Accounts\2026\Company.000.

If the paths don't match, disconnect and reconnect the Sync App to update the Sage 50 data path.

📌TIP: Check the data path after upgrading Sage 50 or moving your company data to another computer or server.

Check whether you selected Re-sync Data

The Re-sync Data option imports information from Sage 50 into AutoEntry, such as:

  • suppliers

  • customers

  • contacts

  • categories

It doesn't publish invoices from AutoEntry to Sage 50. If you select Re-sync Data while invoices are publishing, the publishing process stops.

To publish the invoices successfully, unpublish and publish the affected invoices.

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