If you're integrated your AutoEntry account with Sage 50 and the invoices you published don't show in your Sage 50 accounts, this can be because of the following:
There is a publishing error
The Sync App service isn't running
File path in AutoEntry and Sage 50 Accounts doesn't match
You clicked the Re-Sync button right after publishing
Make the checks below.
Are there any publishing errors in the Inbox?
In the Inbox of the Purchases folder, check for any publishing errors.
If there’s no publication error, move on to the next check.
Is the Sync App Service running?
The most common issue would be that the Sync App service isn’t running. To check if your Sync App service is running:
Go to your company's Integrate page.
Here, the status of your Desktop Sync Service will either show Running or Not Running.
Sync App Desktop Service is 'Not Running'
Sync App Desktop Service is 'Not Running'
Unpublish and republish any invoices that have not yet been transferred to Sage 50 Accounts.
Sync App Desktop Service is 'Running'
Sync App Desktop Service is 'Running'
If your Sync App service is running but your invoices are still not publishing check the Integration Status on your company list, on either the AutoEntry account or the AutoEntry Sync App itself.
If there’s an error showing here, this will prevent the invoices from publishing. Search the error in our knowledgebase for steps to resolve it.
If there's no error, move on to the next check.
📎NOTE: Make sure the device running the Sync App matches the one in the AutoEntry Integrate tab. Check the Sync App location
Outdated Sync App Version
Using an outdated version of the Sync App may disrupt invoice posting. To check and update:
Open the Sync App and navigate to the settings or help menu.
Verify the version number and compare it with the latest version available in the AutoEntry documentation.
Download and install the latest update if required.
Retry publishing invoices after the update.
Is the file path correct?
Check the file path in Sage 50 and compare it with the file path showing within the Integrate page in AutoEntry.
For example: C:\ProgramData\Sage\Accounts\2020\Company.000
If you notice that your company's file path isn't correct in AutoEntry, disconnect and reconnect the Sync App to update the filepath.
📌TIP: Ensure file paths are updated after annual upgrades or server migrations to maintain synchronization.
Did you click the Re-sync Data button?
Remember the Re-sync Data button is to sync the data from your accounting software to AutoEntry, such as contacts, suppliers, customers, categories etc. It's not for syncing invoices from AutoEntry.
If you click the Re-sync button while the invoices are publishing, this will stop the process. You need to unpublish and republish the invoices.