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Invoices not publishing to Sage 50 UK&I
Invoices not publishing to Sage 50 UK&I

Common reasons why your published invoices may not be successfully sent to Sage 50 UK&I.

Oliver Cook avatar
Written by Oliver Cook
Updated over 4 months ago

Sage 50 integration works through the AutoEntry Sync App. Some issues can arise when publishing that are unique to this software.

Is the Sync App Service running?

The most common issue would be that the Sync App service is not running. To check if your Sync App service is running:

  1. Go to your company's Integrate page.

  2. Here, the status of your Desktop Sync Service will be shown as either Running or Not Running.

Sync App Desktop Service is 'Not Running'

  1. Restart the Sync App.

  2. Unpublish and republish any invoices that have yet to move across to Sage 50.

Sync App Desktop Service is 'Running'

  1. If your Sync App service is running but your invoices are still not publishing, make sure you've not clicked the Re-Sync button after publishing your invoices.
    ​
    Clicking Re-Sync prevents invoices from moving across to Sage.

  2. Check the Integration Status on your company list, on either the AutoEntry website or the AutoEntry Sync App itself. If there is an error showing here, this will prevent invoices from publishing.

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