Skip to main content

Invoices not publishing to Sage 50 Canada?

Common reasons why your invoices don't publish successfully into Sage 50 Canada.

Oliver Cook avatar
Written by Oliver Cook
Updated over 2 weeks ago

Sage 50 integration works through the AutoEntry Sync App. Some issues can arise when publishing that’s unique to this software.

Is the file path correct?

Check the file path in Sage 50 and compare it with the file path showing within the Integrate page in AutoEntry.

For example: C:\ProgramData\Sage\Accounts\2020\Company.000

If you notice that your company's file path isn't correct in AutoEntry, disconnect and reconnect the Sync App to update the filepath.

Is the Sync App Desktop Service running?

The most common issue would be that the Sync App service isn’t running. To check if your Sync App service is running:

  1. Go to your company's Integrate page.

  2. Here, the status of your Desktop Sync Service will either show Running or Not Running.


Sync App Desktop Service is 'Not Running'

  1. Restart the Sync App.

  2. Unpublish and republish any invoices that have yet to move across to Sage 50.

Sync App Desktop Service is Running

  1. If your Sync App service is running but your invoices are still not showing in Sage 50, make sure that you haven’t clicked the Re-Sync button after publishing your invoices. Clicking Re-Sync prevents invoices from moving across to Sage.

  2. Check the Integration Status on your company list also, on either the AutoEntry website or the AutoEntry Sync App itself. If there’s an error showing here, this will prevent the invoices from publishing.

📌TIP: We have compiled solutions to the most common errors under Troubleshooting in our Sage 50 Canada collection on our Help Center.

Did this answer your question?