AutoEntry by Sage

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AutoEntry Live Service Updates

How to resolve this error in the Activity tab of AutoEntry.

Error: 'Credits could not be deducted'

Why you may see an insufficient credits notice on your company despite it being on a fixed price subscription.

'0 credits' Notice on a Fixed Price Company

How to resolve the error 'This account has been locked'.

Error: 'This account has been locked'

How to clear the OCRex VPN error message when logging into the AutoEntry website.

Error: 'You can only access AutoEntry from the internal OCRex network. If you see this message while in an OCRex office or using an OCRex VPN, contact IT Support.'

How to clear ErrorCode: 6240, Message:Duplicate Name Exists Error, Element:, Detail:The name supplied already exists. : Id=129

Error: 'ErrorCode:6240, Message:Duplicate Name Exists Error, Element:, Detail:The name supplied already exists. : Id=129'

What to do when you see this error when uploading your bank statements to QuickBooks Online.

Error: 'The uploaded file isn't a valid Web Connect file.'

How to clear the error message 'QuickBooks is unable to verify the Financial Institution information for this download'.

Error: 'QuickBooks is unable to verify the Financial Institution information for this download.'

How to clear the browser error 'NET:: ERR_CERT_DATE_INVALID'

Error: 'NET:: ERR_CERT_DATE_INVALID'

How to resolve missing transaction descriptions when exporting bank or credit card statements to Excel from AutoEntry.

Transaction descriptions are missing when exporting bank statements to Excel

What to do when your bank statement is missing pages.

Missing Pages on Bank Statements

Common reasons why an invoice can't be matched on a supplier statement.

Supplier Statement won't reconcile

How to manually create an invoice to match with a supplier statement.

Reconciling a Supplier Statement without an invoice

Unable to view invoice PDF in Sage 50

How to resolve this error when clicking a URL link in AutoEntry.

Error: 'Forbidden: You don't have access to the link you requested'

AutoEntry Support Team

Brian Carolan

Misc

Find answers and get help from Intercom Support and Community Experts

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