If you have marked invoices as published but they have not successfully moved across to your accounting software, click one of the common reasons below to learn more!
Did you click Re-sync?
The most common reason for invoices not moving across to your accounts package is users clicking the Re-Sync button after the Publish button is clicked. If you do this, it will prevent the invoice(s) from publishing to your accounting software! If you have done this, all you need to do is republish the invoice(s).
Does your invoice have an error?
If you can see a red triangle symbol beside your invoice(s), this indicates there is an error on this invoice that is preventing it from publishing. If you click on this symbol, you will be told what the issue is/what needs to be amended on this invoice. You should then just need to unpublish the invoice, make the relevant edits and then publish again!
If you are unsure of what an error refers to, specific troubleshooting steps for error messages can be found by searching our Help Center.
Are there any errors on your Integration Status?
When you log into your account, one of the columns on your Company List is your Integration Status. If there is an issue with your integration, an error message will show here.
While the errors shown here will typically depend on the accounting software you are integrated with; if you are unsure of what an error refers to, specific troubleshooting steps for error messages can be found by searching our Help Center.
Did you publish a large amount of invoices one by one?
If your Inbox contains a large amount of invoices that are ready to be published, we would encourage you to publish them in bulk, rather than individually. This is to prevent build-ups of documents in our publishing queues that could lead to delays!
If you are unsure of how to do publish invoices in bulk, you can find a guide here.
Has your integration's connection expired or stalled?
If the integration between AutoEntry and your accounting software has been inactive for around 30 days, i.e. no items have been synced in that timeframe, the connection can expire which can prevent your invoices from successfully publishing. Not to worry though, this is very easy to fix!
All you need to do in this instance is disconnect and reconnect the company's integration by following this guide. Once reconnected, republish the affected invoices.
Troubleshooting steps for specific issues based on certain Accounting Packages can be found below:
Oct 28, 2022, 11:02 AM