If you have marked invoices as published/approved but they are not publishing successfully to your accounts package, below are the most common things to check for.

Check Your Invoices for Errors

If you can see a red error triangle beside your invoice(s), this indicates there is an issue with this invoice that is preventing it from publishing. If you click on this triangle, you will be told what the issue is/what needs to be amended on this invoice. You should then just need to unpublish the invoice, make the relevant edits and then publish again.

Check Your Integration Status

When you log in first and are shown your Company List, one of the columns here is your Integration Status. If there is an issue with your integration, an error message will show here.

While the errors which may show here will depend on the accounts package you are integrated with, if you are unsure of what an error refers to, just search key words in our help centre for steps to resolve!

Xero Specific Issues

If you see the error message "The access token has not been authorized, or has been revoked by the user" either in the Integration Status column or when clicking on a red error triangle, please follow these steps to resolve.

Sage 50 & Quickbooks Desktop (Sync App) Specific Issues

If you are integrated with Sage 50 or Quickbooks Desktop, this integration is done through the AutoEntry Sync App. Due to this, there are some issues that can arise when publishing that are unique to these packages.

The most common of these is that the sync app service is not running. To check if your sync app service is running, go to the Integrate screen in AutoEntry. Here, the status of your AutoEntry Sync App will be shown as either Running or Not Running.

If your sync app is 'Not Running', please follow these steps to restart it.

Additional Common Sync App Error Troubleshooting:

Error Message on Integration Status

Error Message on Integration Status if not resolved by above

0x80070008 error

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