If you've published invoices but they don't appear in your accounting software, complete the checks below in order.
After you identify and resolve the issue, unpublish and publish the affected invoices again.
📎NOTE: If you use AccountsPrep, sales and purchase invoices don't publish directly into AccountsPrep. After you approve invoices in AutoEntry, import them into AccountsPrep using Cash Sales or Cash Expenses.
Check the publishing status
Open your inbox and check the invoice status.
Ready | AutoEntry has extracted the invoice, but it hasn't published it yet.
Complete the required fields, then publish the invoice.
If auto-publish doesn't start automatically, check that you have enough credits. |
Published | AutoEntry has sent the invoice for publication.
This status doesn't confirm that the invoice has transferred to your accounting software. |
Published with your accounting software name | AutoEntry has completed the publishing process.
If the invoice doesn't appear in your accounting software, continue with the checks below. |
Published with an orange warning triangle | A publishing error has prevented the invoice from transferring.
To resolve the issue:
|
Check the integration status
Open the Integrate page and check for any integration errors. If an error appears, resolve it before you publish the invoices again.
Refresh the integration
Integration | Action |
Sync App integrations: Sage 50 Accounts or QuickBooks Desktop | Make sure the AutoEntry Sync App is running. If it's already running, restart it. |
Cloud integrations: Sage Accounting, QuickBooks Online, or Xero |
After reconnecting the integration, unpublish and republish the affected invoices.
Check the file path
If you use the AutoEntry Sync App with Sage 50 Accounts or QuickBooks Desktop, check that the company data path in AutoEntry is correct.
EXAMPLE: C:\ProgramData\Sage\Accounts\20XX\Company.000.
If the paths don't match:
Disconnect the company from the Sync App.
Reconnect the company.
Confirm the correct file path appears.
Unpublish then republish the affected invoices.
If you've upgraded your accounting software or moved your company data to another computer or server, check that the file path is correct.
If AutoEntry reports that the invoice already exists after you reconnect the company, ignore the message and continue publishing the invoice.
Check whether you selected Re-sync Data
The Re-sync Data option imports information from your accounting software into AutoEntry, such as:
Suppliers
Customers
Contacts
Categories
It doesn't publish invoices from AutoEntry to your accounting software.
If you select Re-sync Data while invoices are publishing, the publishing process stops. To complete the publication, unpublish and republish the invoices.