AutoEntry Desktop Sync Application

All the details of our AutoEntry Sync Application for Sage 50 and QuickBooks Desktop.

Brian Carolan avatar Garrett Banahan avatar Tara Broderick avatar +7
47 articles in this collection
Written by Brian Carolan, Garrett Banahan, Tara Broderick and 7 others
Set up/General Info

The AutoEntry Sync App

An overview of the AutoEntry Sync App, required for all desktop integrations.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

How to Update your Sage 50/QuickBooks Desktop Filepath on AutoEntry

The steps required to update the Sage 50 or QuickBooks folder path on the AutoEntry Desktop Sync App.
Alex avatar
Written by Alex
Updated over a week ago

Working from Home with the AutoEntry Sync App

Using the AutoEntry Sync App at home.
Garrett Banahan avatar
Written by Garrett Banahan
Updated over a week ago

How to Install the AutoEntry Sync App on a Server

Install the AutoEntry Sync App on a remote desktop server.
Aaron avatar
Written by Aaron
Updated over a week ago

How to Check if You Already Have the AutoEntry Sync App

The steps required to check if you already have the AutoEntry Desktop Sync App installed on your PC.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Un-Installing the AutoEntry Sync App

How to uninstall the AutoEntry Desktop Sync App.
Orlaith avatar
Written by Orlaith
Updated over a week ago

How to Update the AutoEntry Sync App

The steps required to update the AutoEntry Desktop Sync App.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

AutoEntry Sync App - Console versus Service Application

The differences between running the Sync App as a Console Application rather than a Service Application
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

AutoEntry Sync App Start-up Type

How to check if your Sync App is a Service or Console Application
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

How to Change the AutoEntry Sync App Start-up Type

Converting the start-up type from Service to Console/vice versa.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

How to Restart the AutoEntry Sync App

A step by step guide on restarting the Sync App Desktop Service/Console
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

How to Disconnect/Reconnect a Company's Integration via the AutoEntry Sync App

The steps required to either disconnect or reconnect a company's integration using the AutoEntry Sync App.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

AutoEntry Sync App - How to Save the Log File

The steps required to access and save a Log File from the AutoEntry Sync App.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Sage 50 & QuickBooks Desktop - How Long Does it Take for my Contacts/Codes to Sync?

How long should it take for my contacts/codes to sync through to AutoEntry?
Orlaith avatar
Written by Orlaith
Updated over a week ago

Should the AutoEntry Sync App be Installed on Every User's PC?

Does the AutoEntry Sync App need to be installed on every computer AutoEntry is used on?
Orlaith avatar
Written by Orlaith
Updated over a week ago

Logging into the AutoEntry Sync App with Intuit ID

If you have created your AutoEntry account through QuickBooks or Intuit, you'll need an AutoEntry password.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Supported Accounting Software for AutoEntry Sync App

What version accounting software does AutoEntry Sync app support?
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

AutoEntry Sync App System Requirements

Recommended and required operating system and hardware details.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Proxy Server, Firewall & Endpoint Configuration

An overview on congifuring proxy server, firewall and endpoint for the Sync App.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Configure Permissions for Shared Folders

Configuring shared networks and folders for AutoEntry Sync to operate.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago
Troubleshooting

Error: 'Connection to the company could not be established. Sage 50 is not installed on this machine, or the libraries required to access Sage 50 company files are not properly installed.'

The steps required to clear the 'libraries required' error from your Sync App.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error 1053: The Service did not respond to the start or control request in a timely fashion.

The steps required to clear the 1053 error when trying to restart your Sync App.
Cintia avatar
Written by Cintia
Updated over a week ago

Error: 'NullReferenceException'

The steps required to clear NullReferenceException from your Sync App.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'The Desktop Client (DocuRec Sync) is not currently online. Please check that it is running and logged in.'

How to resolve the error 'The Desktop Client (DocuRec Sync) is not currently online. Please check that it is running and logged in.'
Orlaith avatar
Written by Orlaith
Updated over a week ago

Sync App Company List is Blank (Console Start-up Type)

How to view your company list on the sync app if it is showing as blank.
Erica avatar
Written by Erica
Updated over a week ago

Error: 'Access to the path xxxx\SETUP.DTA is denied.'

How to clear the Desktop Sync App error 'Access to the path xxxx\SETUP.DTA is denied.'
Iain Carey avatar
Written by Iain Carey
Updated over a week ago

Error: 'SQLiteException'

How to clear the SQLiteException error message when trying to log into the AutoEntry Desktop Sync App.
Alex avatar
Written by Alex
Updated over a week ago

Connection to the company could not be established. Desktop Connection Error: The following error occurred connecting to your Accounts Package: The main computer for this Remote Data Access company isn't currently online.

How to clear the 'Remote Data Access' error from your Sync App.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'failed reading company list for accounts package: Please select the file location of the company you are trying to connect to'

The steps required to clear the 'failed reading company list' alert from your Sync App.
Alex avatar
Written by Alex
Updated over a week ago

Sync App Connection Status stuck on 'Connection in progress.'

The steps you should follow when your company's connection status on the AutoEntry Desktop Sync App is stuck on 'Connection in progress.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Could not find file 'X:xxxx\SETUP.DTA'

How to clear the error message 'Could not find file 'X:xxxx\SETUP.DTA' when connecting/reconnecting a company on the Sync App
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Error 1061: The service cannot accept control messages at this time.'

How to clear the error message 'Error 1061: The service cannot accept control messages at this time.' when trying to restart your Sync App
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Connection to the company could not be established. Desktop Connection Error: The following error occurred connecting to your Accounts Package: Invalid permissions for data directory.'

How to clear the 'invalid permissions for data directory' from the AutoEntry Desktop Sync App
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'System.Net.HttpListenerException (0x80004005): Failed to listen on prefix'

How to clear the error message 'Error System.Net.HttpListenerException (0x80004005): Failed to listen on prefix' from your sync app.
Aaron avatar
Written by Aaron
Updated over a week ago

Why is the option to change the start-up type of my Sync App unavailable?

The reason why the option to change the start up type of your sync app would be greyed out.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Started Interactive process exe but its remoting server did not respond/ start within 15 seconds.'

How to clear the error 'Started Interactive process exe but its remoting server did not respond/ start within 15 seconds.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Application closing...'

How to clear the 'Application closing...' error from your Desktop Sync App.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Error: 'Desktop Connection Error: The following error occurred connecting to your Accounts Package: Invalid data path. Please check your connection settings.'

How to clear the 'Invalid data path' error from your Desktop Sync App.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Could not connect to the AutoEntry Desktop Sync Service.'

The steps required to clear the error 'Could not connect to the AutoEntry Desktop Sync Service'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: '0x80070643 - Fatal error during installation'

This article will show you how to resolve error 0x80070643 when installing the AutoEntry Desktop Sync Application.
Aaron avatar
Written by Aaron
Updated over a week ago

Error: 'The given key was not present in the dictionary.'

How to clear the error 'The given key was not present in the dictionary.' for Sage 50 UK&I integrated companies.
Erica avatar
Written by Erica
Updated over a week ago

Error: '403 Forbidden'

The steps required to clear the error '403 Forbidden' on the AutoEntry Desktop Sync App.
Aaron avatar
Written by Aaron
Updated over a week ago

Error: 'The AutoEntry Desktop Sync application could not be re-started. (Returned error message: Cannot open AutoEntry.DesktopSync.Service service on computer.)'

The steps required to clear the 'Sync application could not be re-started' error.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

AutoEntry Service stuck on 'Stopping'

Service stuck on 'stopping' or requires a manual reboot.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Cannot open SETUP.DTA'

How to clear the SETUP.DTA error when trying to connect your company via the AutoEntry Desktop Sync App.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Token Required'

AutoEntry Desktop Sync App 'Token Required' error.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

AutoEntry Sync App always stopping?

If the Sync app always appears to be stopped, here's the fix
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago