AutoEntry by Sage

An overview of the AutoEntry Sync App, required for Sage 50 and QuickBooks Desktop integrations.

What is the AutoEntry Sync App?

Brian Carolan

Oliver Cook

AutoEntry Support Team

All the details of our AutoEntry Sync Application for Sage 50 and QuickBooks Desktop.

AutoEntry Desktop Sync App

Sign in to the AutoEntry Desktop Sync App when you integrate with Sage 50 or QuickBooks Desktop. Your sign-in method depends on how you created your AutoEntry account.

Log in to the AutoEntry Sync App

How to reset your password specifically for the Desktop Sync App, which is for Sage 50 and QuickBooks Desktop integration.

Reset password for the Sync App

Create an AutoEntry password to access the Desktop Sync App if you usually sign in using Sage or Intuit credentials.

Create an AutoEntry password for the Desktop Sync App

Resolve the E84 incorrect username or password error in the AutoEntry Desktop Sync App. Follow these steps to sign in successfully.

Incorrect Username and Password Error ('E84')

Logging into the Sync App

Recommended and required operating system and hardware details if you want to install the AutoEntry Sync App.

System Requirements for the AutoEntry Sync App

How to download and install the AutoEntry Sync App for Sage 50 Accounts and QuickBooks Desktop.

Install the AutoEntry Sync App

How to check if the AutoEntry Desktop Sync App is already installed on a PC.

Is the AutoEntry Sync App already installed?

How to uninstall the AutoEntry Desktop Sync App.

Uninstall the AutoEntry Sync App

The Sync App doesn't need to be installed on every computer AutoEntry is used on. This guide explains why.

Should the AutoEntry Sync App be installed on every user's PC?

How to resolve this error message in AutoEntry.

Error: 'You are using an old version of the sync app'

Guides to help with installation of the Sync App.

Installing the Sync App

How to update the Desktop AutoEntry Sync App.

Update the AutoEntry Sync App

Restart the AutoEntry Sync App when invoices stop publishing to Sage 50 or QuickBooks Desktop, or the Sync App shows as Not running or Offline.

Restart the AutoEntry Sync App

How to update the Sage 50 or QuickBooks folder path on the AutoEntry Desktop Sync App.

Update your Sage 50 or QuickBooks desktop filepath on the AutoEntry Sync App

Manage the AutoEntry connection to Sage 50 Accounts or QuickBooks Desktop

Disconnect or reconnect a company

An overview on congifuring proxy server, firewall and endpoint for the Sync App.

Proxy Server, Firewall and endpoint configuration

How to check the device where the AutoEntry Sync App is located.

Check the Sync App location

How to check your file path in both AutoEntry and Sage 50 Accounts, and how to update it if they don't match.

Checking and updating your Sage 50 Accounts file path

How to clear the 'could not read the company list' alert from your AutoEntry Sync App.

Error: Could not read the company list for the selected accounting package...

How to stop and restart the AutoEntry service in your Task Manager.

Stop and restart the AutoEntry services

Disconnect the company from the old computer, then install and reconnect the AutoEntry Sync App on the new computer.

Move the AutoEntry Sync App to a new computer

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Managing the Sync App

The differences between running the Sync App as a Console Application rather than a Service Application

What's the difference between a 'Console'  or 'Service Application' for the Sync App?

How to check if your Sync App is a Service or Console Application.

What is my Sync App Start-up Type?

How to change your AutoEntry Sync App start-up type from Service to Console or from Console to Service.

Change Sync App Start-up Type to 'Console' or 'Service'

Configuring shared networks and folders for the AutoEntry Sync App to operate and successfully integrate with Sage 50 or Quickbooks Desktop.

Configure permissions for shared folders

Start Up Type - Console/Service Application

An explanation of how long it takes for contacts/codes to sync through to AutoEntry from Sage 50 or QuickBooks Desktop.

How long does it take for codes to sync to Sage 50 or QuickBooks Desktop?

How to access and save a Sync App Log File to send to AutoEntry support when required.

Send 'log file' for the Sync App

How to resolve issues with launching the Desktop Sync App on Windows Server 2019 and Windows Server 2022.

Sync App launch issues on Windows Server 2019/2022

In AutoEntry, you see this error when moving a document between folders. A warning triangle on the document causes this error.

ERROR: 'Failed to move invoice'

In AutoEntry, you can see this error when creating a supplier. A connection issue between AutoEntry and your accounting software causes this error.

ERROR: 'Temporary error...'

Hannah

General

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