AutoEntry by Sage

Check this status page for information on disruptions to our service.

AutoEntry Live Service Updates

How to resolve this error in the Activity tab of AutoEntry.

Error: 'Credits could not be deducted'

Why you may see an insufficient credits notice on your company despite it being on a fixed price subscription.

'0 credits' Notice on a Fixed Price Company

How to resolve the error 'This account has been locked'.

Error: 'This account has been locked'

How to clear the OCRex VPN error message when logging into the AutoEntry website.

Error: 'You can only access AutoEntry from the internal OCRex network. If you see this message while in an OCRex office or using an OCRex VPN, contact IT Support.'

How to clear ErrorCode: 6240, Message:Duplicate Name Exists Error, Element:, Detail:The name supplied already exists. : Id=129

Error: 'ErrorCode:6240, Message:Duplicate Name Exists Error, Element:, Detail:The name supplied already exists. : Id=129'

What to do when you see this error when uploading your bank statements to QuickBooks Online.

Error: 'The uploaded file isn't a valid Web Connect file.'

How to clear the error message 'QuickBooks is unable to verify the Financial Institution information for this download'.

Error: 'QuickBooks is unable to verify the Financial Institution information for this download.'

How to clear the browser error 'NET:: ERR_CERT_DATE_INVALID'

Error: 'NET:: ERR_CERT_DATE_INVALID'

How to resolve missing transaction descriptions when exporting bank or credit card statements to Excel from AutoEntry.

Transaction descriptions are missing when exporting bank statements to Excel

What to do when your bank statement is missing pages.

Missing Pages on Bank Statements

Common reasons why an invoice can't be matched on a supplier statement.

Supplier Statement won't reconcile

How to create an invoice manually to reconcile your supplier statement in AutoEntry.

Create an invoice from the reconciliation page

Unable to view invoice PDF in Sage 50

How to resolve this error when clicking a URL link in AutoEntry.

Error: 'Forbidden: You don't have access to the link you requested'

How to resolve this error when publishing an invoice to your accounting software.

Error: 1.reference has already been used

AutoEntry Support Team

Brian Carolan

Misc

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.